FAQ

Frequently Asked Questions

Before Enrolment

You can enrol through our online Enrolment Form or calling our friendly team on 1300 128 199.

Enrolling with us is extremely flexible, with AIBT offering monthly intakes.

We are facilitating Onsite and Online Orientation and Sign-up for our new students. Please refer to the Orientation and Email sent to you before your commencement date or our Orientation Page

If you unfortunately missed the Live Stream Orientation Information Sessions, the recordings are available on our Orientation Page Alternatively, you can login to Moodle to check the Student Onboarding Pack which includes all important topics covered in the Orientation.

While we strongly encourage all students to complete their sign up before their course commencement date, students under 18 years old are given 14 days from their proposed commencement date to begin their course while other students are to commence within 30 days. If there are some compassionate and compelling circumstances inhibiting your course commencement within the aforementioned timeframes, please kindly contact studentsupport@aibtglobal.edu.au for further assistance.

Please kindly ensure that you have completed your sign up by responding to the Orientation Invitation email sent by AIBT Student Support and attaching the required documents.

 

If you have already sent through your sign-up documents, we will send you the welcome email with your log in details within two business days.

After Enrolment
Please kindly contact us on studentsupport@aibtglobal.edu.au for further information

If you have not yet completed your sign up and orientation yet, please kindly do so first by responding to the Orientation Invitation email sent by AIBT Student Support and attaching the required documents.

 

If you are a new student who has just completed sign-up and orientation, please allow a couple of business days for our friendly Course Coordinators to provide the class details to you!

For existing student unit and course inquiries, please kindly contact your Course Coordinators. Please refer to “How do I contact my Course Coordinator?” for more details.

Tech Science students: edisonschool@aibtglobal.edu.au

Aviation students: enrolments@aaa.edu.au

Business students: bransonschool@aibtglobal.edu.au

Community Services students: dianaschool@aibtglobal.edu.au

ELICOS students: bespokeschool@aibtglobal.edu.au

Hospitality students: sheldonschool@aibtglobal.edu.au

IT students: bransonschoolit@aibtglobal.edu.au

If you are unsure which school you belong in, feel free to find the school your course belongs in on https://aibtglobal.edu.au/courses/

Each school of AIBT has adjusted their delivery modes to adapt to the COVID restrictions, wherever students are located. Through these new arrangements, students can continue their studies via eLearning, Online Live Stream, face-to-face classes, or a combination of all three. This will vary depending on the qualification.

Please note that all practical training and assessment components must be completed fate-to-face.

If you cannot locate the class link within the Announcements section on Moodle, please kindly contact your Course Coordinator. Please refer to “How do I contact my Course Coordinator?” for more details.

Please try double checking the login details provided and make sure to include any capital letters and special characters in your password. If you cannot log in with the details, feel free to lodge a ticket on https://helpdesk.aibtglobal.edu.au/en/

Please kindly contact our IT team on helpdesk@aibtglobal.edu.au  or lodge a ticket on https://helpdesk.aibtglobal.edu.au/en/.

You can keep your details up-to-date on Moodle, so that we can contact you about your course or in case of an emergency. Alternatively, you can email studentsupport@aibtglobal.edu.au to update your details manually.
AIBT offers a free counselling service for students to discuss any personal matters covering stress, anxiety and more. Feel free to contact our Head of Counselling, Mr. Zohrab Balian, on z.balian@aibtglobal.edu.au . Or if you would like to seek advice regarding your future study pathways, career planning, or any other support, feel free to contact AIBT Student Support at studentsupport@aibtglobal.edu.au
Yes, you can. Please kindly send through a copy of your Statement of Attainment, transcript and/or Certificate to studentsupport@aibtglobal.edu.au for assessment.
Yes, you can. Please fill in the Change of Qualification form and send it to studentsupport@aibtglobal.edu.au for review.

Please kindly contact your Course Coordinators. Please refer to “How do I contact my Course Coordinator?” for more details.

There’s also a placement FAQs on our website for your reference. Please note that certain requirements and conditions may apply.

Please kindly contact your Course Coordinators. Please refer to “How do I contact my Course Coordinator?” for more details.

Before you move, please fill out the Change of Campus form and send it at studentsupport@aibtglobal.edu.au for review. Please note that it is subject to the course and capacity availabilities.
You can apply for deferment by filling out the Deferment form and send it together with evidence of compassionate and compelling circumstances to studentsupport@aibtglobal.edu.au for review.
If you have valid grounds for release as per the Overseas Student Transfer Policy and Procedure, you can apply by filling out the Request for Release and sending it together with your new Letter of Offer to studentsupport@aibtglobal.edu.au for review.
If you are considering withdrawal due to a change of circumstances or issues with the course content, we highly recommend getting in touch with your friendly Course Coordinator or the Student Support team  https://aibtglobal.edu.au/support/heart about the range of support services available. If you have decided to go ahead with withdrawal after the consultations, please fill out and submit the Withdrawal form and send it to studentsupport@aibtglobal.edu.au for review.
If you have not yet been issued a soft copy from the Certificates team, please kindly contact your Course Coordinator to review your progress and certificate eligibility. Please be kindly advised that all fees need to be paid before a certificate can be issued. If you have already received the soft copy from the Certificates team, please email studentsupport@aibtglobal.edu.au to arrange the hard copy pick-up at your closest campus.

For enquiries about student fees, invoices and payments please email AIBTFinance@vconsultancy.com.au Or view our Finance & Payment page https://aibtglobal.edu.au/payments/ for further information

Please kindly contact our friendly Accounts Receivable team on AIBTARCollection@vconsultancy.com.au to see if temporary alternative payment plans can be made.

Still have questions?

Please email studentsupport@aibtglobal.edu.au

Or view our Student Support H.E.A.R.T Services page for further information.